Health Advocate


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Health Advocate logoWe want your employees to receive the full benefit of their health insurance coverage. But that can mean spending a lot of time on the phone with an insurer or doctor's office to track down a billing problem, learn whether a particular procedure will be covered, or deal with a range of other issues. With Health Advocate, your employees can keep their attention and energy focused on their work and personal life, while an experienced professional handles the troublesome issues. Health Advocate is not a medical provider or an insurance company: it is an independent voice for insured people who seek help with today's complex health system.

Health Advocate employees have experience in the medical and insurance fields and can answer questions and help resolve problems related to:

  • Claims Assistance
  • Billing
  • Covered Services
  • Treatment Options
  • Getting Appointments with Busy Specialists
  • Coordinating Care Among Multiple Providers
  • and much more!

Here's how it works: Trained advocates are available 24/7 by phoning 866-695-8622 or emailing If you are a subscriber, when you call with a question or problem, you are assigned a Personal Health Advocate (PHA) who begins helping right away and sees the issue through to completion. PHAs are typically registered nurses supported by medical directors and benefits and claims specialists. They’ll help you understand complex medical conditions, find medical specialists, address eldercare issues, clarify insurance coverage, look into claim denials, and help negotiate medical bills, among other things. Your PHA can cut through the red tape, talk to your doctors and insurance company, and quickly get to the heart of your issue.

Employees who subscribed for health insurance through the VLCT Health Trust in 2013 can call Health Advocate as often as they need at no cost throughout 2014. In fact, their spouse, dependent children, parents, and parents-in-law can place the calls and receive the same valuable assistance. By special arrangement, all other VLCT members can obtain these advocacy services for their employees in 2014 at the significantly reduced rate of $1.55 per employee per month. The sooner your municipality signs up, the sooner your employees can get help — for instance, with understanding the new Vermont Health Connect plans.

To learn more about Health Advocate or to buy Health Advocate's core advocacy services à la carte for 2014, contact Kelley Avery, Health Benefit Programs Administrator, at 1-800-649-7915 or

Resources - Health Advocate